Facilities Manager

Job Objectives & Responsibilities:

* To manage contracts in a profitable and creditable way whilst endeavouring to exceed customer expectations

* Provide professional management of both hard & soft services within areas of multi-site responsibility.

* To keep close professional contact with clients to be able to monitor customer satisfaction.

* To ensure the company Health & Safety policy is adhered to.

* To ensure compliance with the quality management system and be instrumental in leading and implementing the procedures and instructions with particular attention to the areas of responsibility indicated in the document.

* Ensure finance budgets are met.

Main Duties:

* To manage contracts both operationally and financially to ensure correct operation within budget.

* To attend regular meetings with clients to review operation of the contracts and to assess customer satisfaction.

* To prepare and submit minutes from client meetings.

* Prepare and submit monthly reports to the client.

* To prepare estimates and quotations with appropriate back up documentation in accordance with company procedures.

* To accept and clarify customer orders up to an agreed level.

* To determine priorities in conjunction with the Helpdesk Admin Team for the allocation of direct and sub-contract labour

* To manage and monitor direct and sub-contract

* Prepare planned preventative maintenance programmes to meet contract requirements and optimise the use of direct and sub-contract labour.

* Undertake, where necessary, site safety and site maintenance inspections.

* To monitor and sign worksheets, expenses, time allocation sheets and vehicle

* Carry out inductions for new employees and appraisals for existing

* To raise and sign purchase orders in line with company procedures.

* To be responsible, in accordance with company rules, procedures and instructions for the recruitment, induction, employment, appraisal, training and work allocation of staff making recommendations to the Contracts Director regarding promotion, remuneration and training requirements.

* To co-operate with and manage other disciplines for the provision of multi-discipline services where required

* To be available as management line contact on the escalation procedure, should the on-call/shift Engineer, Supervisor require guidance/authorisation.

* Close liaison with Branch managers/Regional Contract Managers who are responsible for the M&E provision of the contracts

* Producing monthly invoicing and statements of account for client submissions

* Coordinating reports and monitoring communication with the Operations Manager.

* Undertake regular site condition reports relating to M&E and fabric.