Customer Service Agent

We have opportunities in this role in Leeds.

Lend our customers your skills

Our mortgage products are sold under the famous Woolwich brand, but it's the Mortgage Loan Services team at Barclays that makes it all happen - all the way from initial processing to final redemption. If you enjoy bags of variety and you've got a flair for juggling different tasks while maintaining the highest standards of quality and customer service, then you'll get on famously here.

What you'll give our customers

Taking out a mortgage is a big deal for our customers, and we treat it as a big responsibility. We want to make the process as smooth and simple as possible every step of the way, and you'll be instrumental in delivering a standard of service that inspires confidence and minimises hassle. That means tackling important day-to-day tasks such as account administration and generating reports with minimum supervision, while responding promptly and accurately to a wide range of customer enquiries by phone, email or letter. And, when you can't resolve an issue, you'll make sure it's properly escalated and quickly followed-up.

What you'll get in return

Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like private healthcare, childcare savings, recognition schemes and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you'll need

The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need to be committed, organised and methodical with a balanced blend of administrative, communication and interpersonal skills. The ability to demonstrate customer service skills is essential for this telephone based role. Most importantly, you'll be the kind of person who takes genuine pride in a job well done. You will also have an appetite to learn as you will receive extensive training and ongoing support around our mortgage products, which will serve you well for your future career with Barclays.

We'll judge you on your ability and nothing else.

Careers built around customers